Frequently Asked Questions (FAQ)

1. Ordering & Products

Q1: Do I need a trade account to buy from Chemcore?

A: No, you do not need a trade account for one‑off or cash‑based purchases. However, opening a credit account gives you faster checkout, net payment terms, and access to volume pricing. You can request a credit application form via email.

We primarily serve businesses, farms, laboratories, and industrial users. Some products (e.g., household cleaning chemicals) may be sold to individuals, but many industrial chemicals require proof of legitimate business use and compliance with safety regulations. Please contact us with your specific needs.

Yes, we offer custom blending of certain chemical solutions, dilution to specific concentrations, and repackaging into smaller containers (e.g., from drums to 5L pails). Minimum quantities and lead times apply. Contact our technical team for a feasibility assessment.

We accept:

  • Electronic Funds Transfer (EFT) – our preferred method

  • Credit card (via secure payment link – for smaller amounts)

  • Immediate cash deposit (collection only)

  • Payment on approved credit account (30 days net)

We do not accept cash at delivery.

Yes. Pricing scales with quantity. For full pallets, IBCs (1000L), tanker loads, or monthly off‑take agreements, please ask for a dedicated bulk price.

Do not sign the proof of delivery if the packaging is compromised. Take photos immediately and contact us within 24 hours – see our Return and Refund Policy for detailed steps.

Generally no. For safety and contamination reasons, we do not accept change‑of‑mind returns. If the container is still sealed and unopened, you may contact us – we will assess on a case‑by‑case basis, but there is no guarantee. Please review our Return and Refund Policy.

 Email us at info@chemcore.co.za with:

  • Order number

  • Product name and batch number (if available)

  • Clear description and photos (for damage or mismatch)

We will respond within 2 business days

SEND US AN EMAIL

    FREQUENTLY ASKED QUESTIONS

    If you did not find the answer you need, please reach out – we respond to all queries within one business day.

    CONTACT US

    Phone: 0640805162 Email: info@chemcore.co.za

    Emergency Support 24h

    Do you have questions about how we can help your?
    Send us an email and we’ll get in touch shortly.